Every Virtual Sales Academy digital product is covered by a 30-day no-questions-asked refund. Email us within thirty days and the money goes back. You don't need to give a reason, fill in a form, or show us anything.
What's covered
- All one-time digital product purchases made through our Systeme.io checkout — including the Digital Engagement Scorecard, the VSM AI Prompt Library, the Champion Builder Playbook, and the VSM Quick-Start Bundle.
- The full purchase price, refunded to your original payment method.
How to request a refund
- Email support@thevirtualsalesacademy.com within 30 days of your purchase date.
- Include the email address you used at checkout and the name of the product.
- That's all we need. You do not need to explain why — though if you want to tell us, feedback helps us improve. No forms, no hoops, no "exit interview."
That's it. You don't need to return or delete anything first — though once refunded, your license to use the product ends (see our Terms of Service).
When you'll see the money
- We confirm and issue refunds within 3 business days of your request. There is nothing to approve.
- Refunds are issued through Stripe, the payment processor behind our Systeme.io checkout, back to your original payment method. Depending on your bank or card issuer, the funds typically appear within 5–10 business days after processing.
- You'll receive an email confirmation when the refund is issued.
Limits
We keep this refund generous because most people use it honestly. To keep it sustainable:
- The refund applies once per product per customer. Repurchasing a previously refunded product isn't eligible for a second refund.
- Purchases older than 30 days aren't eligible, except where a longer period is required by the consumer-protection law of your place of residence.
- A pattern of purchasing and refunding across multiple products may result in future orders being declined.
Failed or missing downloads
A broken download is not a refund problem — it's our problem to fix. If your files never arrived or a link doesn't work, email support@thevirtualsalesacademy.com and we'll get the product to you directly. Delivery issues are resolved with working files first; the refund window doesn't shrink while we sort out a delivery problem.
Questions
Anything unclear, or a situation this page doesn't cover? Email support@thevirtualsalesacademy.com — a real person reads every message.